Refund policy

Effective Date: October 8, 2025

At Clean All, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to assist you. Please carefully review the return and refund details below.

1. Returns

Eligibility for Returns

You have 5–7 days from the date you receive your order to request a return. To be eligible:

  • The item must be unused, undamaged, and in its original condition
  • The item must be in its original packaging, with all labels, accessories, and components included
  • You must provide proof of purchase, such as an order confirmation email or receipt

Non-Returnable Items

The following cannot be returned:

  • Sale items or products marked “Final Sale”
  • Perishable or consumable goods
  • Personalized or custom-made items
  • Intimate or hygiene-related items (e.g., underwear)
  • Gift cards and digital products

How to Start a Return

To initiate a return, please contact us at:

📧 cleanallstore@gmail.com
📞 0303-2071731

Provide your order number and a brief description of the issue or reason for return.
We will send you return instructions and a shipping label (if applicable).

Return Shipping

  • The customer is responsible for return shipping costs unless the item was defective, damaged, or incorrect due to our error.
  • Any item returned without prior authorization may be rejected.

2. Refunds

Refund Approval

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

If approved:

  • Refunds will be issued to your original payment method (bank transfer, Easypaisa, Sadapay, etc.)
  • Processing time may take 5–7 business days, depending on your bank or payment provider

Partial Refunds

Partial refunds may be issued only if:

  • The item is not in its original condition
  • It is damaged or missing parts not due to our error
  • The return request is made after 7 days of delivery

3. Exchanges

Exchanges are available for:

  • Defective or damaged items
  • Size or variant issues

To request an exchange, contact us at cleanallstore@gmail.com with your order number and details.

4. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank or wallet history
  2. Contact your bank or payment provider
  3. Allow some time for processing

If you still do not see your refund, please contact us at cleanallstore@gmail.com.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of receiving the product
  • Provide your order number and clear photos of the issue

We will arrange a replacement or a refund.

6. Cancelling or Modifying Orders

To cancel or modify an order:

  • Contact us as soon as possible
  • Orders that have already shipped cannot be cancelled or changed
  • You may still apply for a return after it arrives

7. Contact Information

For all return or refund-related concerns, reach us at:

📧 cleanallstore@gmail.com
📞 0303-2071731
🌐 https://cleanall.store
🏬 Clean All